Privacy Policy

1. Introduction and Scope

77php is committed to protecting the privacy and security of your personal information. This Privacy Policy describes our practices concerning the collection, use, disclosure, and protection of personal data in accordance with Philippine law, specifically the Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, and guidelines issued by the National Privacy Commission.

This policy applies to all users of the 77php platform, including visitors to our website, registered account holders, and any individual whose personal information we process in connection with our services. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

As a PAGCOR-licensed gaming operator, 77php is subject to additional regulatory requirements regarding data collection, verification, and reporting. We collect and maintain certain personal information to comply with our legal obligations under Philippine gaming regulations, anti-money laundering laws, and responsible gaming requirements. This Privacy Policy should be read in conjunction with our Terms and Conditions and other policies published on our website.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with 77php, we collect personal information that you provide directly to us, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers as required for identity verification and age validation.
• Contact Information: Residential address, email address, mobile phone number, and other contact details necessary for account management and communication.
• Account Credentials: Username, password, and security questions/answers used to access your account.
• Financial Information: Payment method details including GCash account information, Maya account details, bank account numbers, cryptocurrency wallet addresses, and transaction history related to deposits and withdrawals.
• Verification Documents: Copies of government-issued identification documents, proof of address documents, and proof of payment method ownership submitted for identity verification purposes.
• Communication Records: Content of communications you send to us through email, live chat, phone calls, or other channels, including customer support inquiries and complaints.

2.2 Information Collected Automatically

When you access and use the 77php platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, device identifiers, and hardware specifications.
• Log Information: IP address, access times, pages viewed, referring URLs, clickstream data, and other standard server log information.
• Location Information: Geographic location data obtained through your IP address and, with your consent, precise geolocation data to verify compliance with geographic restrictions.
• Gaming Activity: Details of your gaming activity including games played, bets placed, wins and losses, bonus utilization, and other gameplay patterns.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies as described in the Cookies section of this policy.

2.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors, identity verification services, fraud prevention services, and data analytics providers. This information is used to verify your identity, prevent fraud, and comply with our legal obligations. Third-party information may include verification of identity documents, payment method validation, credit checks, and information from public databases.

3. How We Use Your Information

77php uses your personal information for the following purposes, all of which are necessary for the performance of our services or required by law:

3.1 Account Management and Service Provision

• Creating and maintaining your 77php account
• Verifying your identity and age to ensure compliance with 21+ age restrictions
• Processing deposits, withdrawals, and other financial transactions
• Providing access to gaming products and services
• Managing bonuses, promotions, and loyalty programs
• Responding to customer support inquiries and resolving disputes
• Communicating important account information and service updates

3.2 Legal and Regulatory Compliance

• Complying with PAGCOR licensing requirements and gaming regulations
• Fulfilling anti-money laundering (AML) and counter-terrorist financing (CTF) obligations under Philippine law
• Conducting know-your-customer (KYC) verification procedures
• Reporting suspicious activities to relevant authorities as required by law
• Maintaining records required by gaming regulators and government agencies
• Responding to lawful requests from law enforcement and regulatory bodies

3.3 Security and Fraud Prevention

• Detecting, preventing, and investigating fraudulent activities
• Identifying and preventing bonus abuse and other policy violations
• Monitoring for problem gambling behaviors to fulfill responsible gaming obligations
• Protecting the security and integrity of our platform and services
• Enforcing our Terms and Conditions and other policies

3.4 Service Improvement and Marketing

• Analyzing usage patterns to improve our services and user experience
• Personalizing content and game recommendations based on your preferences
• Sending promotional offers, newsletters, and marketing communications (with your consent)
• Conducting market research and customer satisfaction surveys
• Developing new products and services based on user feedback and behavior

4. Information Sharing and Disclosure

77php does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, fraud detection, customer support, data analytics, marketing services, and IT infrastructure. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security.

4.2 Game Providers

Personal information necessary for game operation may be shared with game providers such as Pragmatic Play, PG Soft, JILI, Evolution Gaming, and others. This sharing is limited to information required for game functionality, bet placement, and result determination. Game providers are bound by strict confidentiality agreements.

4.3 Legal and Regulatory Authorities

We may disclose personal information to PAGCOR, law enforcement agencies, government bodies, and regulatory authorities when required by law, legal process, or regulation. This includes disclosures necessary to comply with anti-money laundering reporting obligations, respond to subpoenas or court orders, or cooperate with criminal investigations.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred to the acquiring entity. You will be notified of any such transfer and any changes to how your information is handled. The acquiring entity will be required to honor the commitments made in this Privacy Policy.

4.5 Protection of Rights

We may disclose personal information when we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or the public. This includes exchanging information with fraud prevention services and sharing information necessary to investigate and prevent illegal activities.

5. Data Security Measures

77php implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

While we implement robust security measures, no system is entirely immune to security breaches. In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities in accordance with the Data Privacy Act and National Privacy Commission regulations.

6. Data Retention

77php retains your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal and regulatory obligations. Retention periods vary depending on the type of information and the purpose for which it is held:

• Account Information: Retained for the duration of your active account and for a period after account closure as required by PAGCOR regulations (typically 5-7 years) for audit and compliance purposes.
• Transaction Records: Financial transaction records are retained for a minimum of 5 years as required by anti-money laundering regulations and tax laws.
• Identity Verification Documents: Retained for the duration required by KYC regulations and may be retained longer if necessary for dispute resolution or legal proceedings.
• Communication Records: Customer support communications are retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing Communications: If you have consented to marketing communications, your contact information is retained until you withdraw consent or your account is closed.

Once retention periods expire and there is no legal requirement to retain information, we securely delete or anonymize personal data. Anonymized data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and National Privacy Commission regulations, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. Upon verification of your identity, we will provide you with a copy of your personal data in a commonly used format within 15 days of receiving your request.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most account information directly through your account settings, or you may contact customer support for assistance with corrections.

7.3 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances. However, this right is subject to our legal obligations to retain certain information for regulatory compliance, dispute resolution, and fraud prevention purposes. We cannot delete information required to comply with PAGCOR regulations or anti-money laundering laws.

7.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or adjusting your communication preferences in your account settings.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.

7.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

7.7 Right to File a Complaint

If you believe we have violated your privacy rights or applicable data protection laws, you have the right to file a complaint with the National Privacy Commission of the Philippines. Contact information for the National Privacy Commission is available on their official website.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 13 of this policy. We will respond to your request within the timeframes required by law and may require verification of your identity before processing your request.

8. Cookies and Tracking Technologies

77php uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize your browser and remember certain information.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cookies enable core functionality such as security, account authentication, and session management. Without these cookies, services you have requested cannot be provided.
• Performance Cookies: Collect information about how visitors use our website, such as which pages are visited most often. This data helps us optimize website performance and identify technical issues.
• Functionality Cookies: Remember your preferences and choices (such as language selection, login credentials) to provide a more personalized experience.
• Marketing Cookies: Track your browsing activity to deliver targeted advertisements and measure the effectiveness of our marketing campaigns. These cookies are only placed with your consent.

8.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling certain cookies may impact your ability to use some features of our website. You can manage cookie preferences through your browser settings or by using the cookie consent tool available on our website.

9. Third-Party Services

The 77php platform integrates with various third-party services including payment processors (GCash, Maya, bank payment gateways), game providers, identity verification services, and analytics tools. Each third-party service operates under its own privacy policy governing how it collects, uses, and protects personal information.

We carefully select third-party service providers and require them to maintain appropriate data protection standards through contractual agreements. However, we are not responsible for the privacy practices of third-party websites or services accessed through links on our platform. We encourage you to review the privacy policies of any third-party services you interact with.

When you use third-party payment methods such as GCash or Maya to make deposits or withdrawals, your financial information is processed directly by those payment providers according to their privacy policies and security standards. 77php does not store complete payment card numbers or banking credentials on our servers.

10. International Data Transfers

77php primarily operates within the Philippines and stores personal information on servers located in the Philippines or in secure data centers that comply with Philippine data protection standards. Some of our third-party service providers, particularly game providers and technology infrastructure providers, may process personal information on servers located outside the Philippines.

When personal information is transferred internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act. These safeguards may include standard contractual clauses, adequacy determinations by the National Privacy Commission, or other mechanisms approved by Philippine data protection authorities.

By using 77php services, you consent to the transfer of your personal information to jurisdictions that may have different data protection laws than the Philippines, subject to the safeguards described in this policy.

11. Protection of Minors

77php services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from individuals under 21 years of age. Our registration process includes age verification measures designed to prevent underage access.

If we become aware that we have inadvertently collected personal information from an individual under 21 years of age, we will take immediate steps to delete that information from our systems and terminate the associated account. Any funds deposited by underage users will be handled in accordance with PAGCOR regulations and our Terms and Conditions.

Parents and guardians who believe their child may have provided personal information to 77php should contact us immediately using the contact information provided in this policy. We take the protection of minors seriously and are committed to preventing underage gambling.

12. Changes to This Policy

77php reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When material changes are made, we will notify registered users via email to the address associated with their account and will post a prominent notice on our website.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

Continued use of 77php services following notification of changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the modified policy, you must cease using our services and may request account closure and deletion of your personal information subject to our data retention obligations.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• 24/7 Live Chat: Available on the 77php website
• Subject Line: For privacy-related inquiries, please use "PRIVACY INQUIRY" in the email subject line

We are committed to addressing your privacy concerns promptly and professionally. Most privacy inquiries are responded to within 48 hours, and requests to exercise your data protection rights are processed within the timeframes required by the Data Privacy Act.

For complaints regarding our privacy practices that cannot be resolved through our internal procedures, you may contact the National Privacy Commission of the Philippines at their official website or through their published contact information.